We respectfully remind guests that when they accept and confirm a reservation, accepting accommodation by telephone, e-mail or in writing constitutes a legally binding contract between themselves and Springfield B&B. At the time of booking, we always ask for your credit card details to secure the booking – much like any other B&B, Hotel, Airline or Tour Company.
At the time of booking the first nights’ cost of accommodation is taken as a deposit for the reservation and is non-refundable.
We have a 14 Day cancellation policy, which means that if you cancel the booking within this time for whatever reason – including family illness/bad weather/petrol strikes/car broken down etc. We have the right to make a full charge for all our losses, in your absence, to your card.
In the event of last minute cancellations, alterations or reduction in the number of nights just before or after your arrival we reserve the right to ask you for a further payment to compensate us for our loss. Any postponement of confirmed bookings will be treated as cancellation.
As Springfield B&B is not in a position to enquire into or confirm reasons for cancellation, this policy covers all cancellations without exception and we will make charges accordingly to the customer’s credit or debit card.
Our reasons for including the above in the attachments:
We have had a number of guests in the past who have let us down at the last minute, and so we felt we had to do something rather than simply hope that our guests would turn up!
You may have a query in that quite a lot of larger hotels/guest houses only charge for a cancellation on the day, or will only charge for the first night of a cancelled booking, or even may only take a deposit. We are slightly different in that we have only 5 guest rooms.
By the time that you are due to come and stay with us, we have probably turned down bookings from at least a dozen other prospective guests – at busy times it will certainly be many many more. We do not rely on passing trade.
If you cancel you’re booking at the last minute then we can’t resell the room, we stand to lose 20% of our revenue/income which we are very unlikely to recover – which is why we would charge your card as we can’t resell the room.
Any queries, please just either send us an email or telephone!
This disclaimer detailing our booking policy supersedes any other terms including 3rd party policy set out by booking agents.
16 Springfield Rd, Belfast BT12 7AG, UK
+44 (0) 7711971188
All Rights Reserved @ Springfield Bed and Breakfast