By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay, you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking
we require a deposit to be paid in advance, this deposit amount is 70% or first
night whichever is bigger.
Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.
Payments can be made online / over the phone using debit/credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque’s, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to other guests, neighbours or the owners.
Guests must check-in and check-out by the times stated below;
We respectfully remind guests that when they accept and confirm a reservation, accepting accommodation by telephone, e-mail or in writing constitutes a legally binding contract between themselves and Springfield B&B. At the time of booking, we always ask for your credit card details to secure the booking – much like any other B&B, Hotel, Airline or Tour Company.
At the time of booking the first nights’ cost of accommodation is taken as a deposit for the reservation and is non-refundable.
We have a 14 Day cancellation policy, which means that if you cancel the booking within this time for whatever reason – including family illness/bad weather/petrol strikes/car broken down etc. We have the right to make a full charge for all our losses, in your absence, to your card.
In the event of last minute cancellations, alterations or reduction in the number of nights just before or after your arrival we reserve the right to ask you for a further payment to compensate us for our loss. Any postponement of confirmed bookings will be treated as cancellation.
As Springfield B&B is not in a position to enquire into or confirm reasons for cancellation, this policy covers all cancellations without exception and we will make charges accordingly to the customer’s credit or debit card.
Our reasons for including the above in the attachments:
We have had a number of guests in the past who have let us down at the last minute, and so we felt we had to do something rather than simply hope that our guests would turn up!
You may have a query in that quite a lot of larger hotels/guest houses only charge for a cancellation on the day, or will only charge for the first night of a cancelled booking, or even may only take a deposit. We are slightly different in that we have only 5 guest rooms.
By the time that you are due to come and stay with us, we have probably turned down bookings from at least a dozen other prospective guests – at busy times it will certainly be many many more. We do not rely on passing trade.
If you cancel you’re booking at the last minute then we can’t resell the room, we stand to lose 20% of our revenue/income which we are very unlikely to recover – which is why we would charge your card as we can’t resell the room.
Any queries, please just either send us an email or telephone!
This disclaimer detailing our booking policy supersedes any other terms including 3rd party policy set out by booking agents.
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as signposted outside the accommodation and is in accordance with the Health Act 2006.
We do not accept pets throughout the accommodation, except for service dogs.
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
We have provided an accessibility and access statement here, which you can download and read.
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.